What is VoIP?

VoIP uses an Internet connection to provide the next evolution of telephone service.

VoIP is also known as Voice over Internet Protocol or Voice over IP. The VoIP Services from FRII are called SureRing™. VoIP uses an Internet connection to provide traditional telephone services. VoIP can scale in size to provide anything from an individual line to a PBX or Centrex service replacement.

Your business can scale from an individual line to multiple lines at numerous locations, and easily administer your phone network with web-based management tools. VoIP is an alternative to traditional phone service. It utilizes advanced technology to allow telephone calls to be made over a broadband Internet connection rather than telephone wiring. A VoIP solution can be tailored to suit your needs, with the same or more features than a traditional telephone system.

Whether you are moving, expanding or replacing a phone system, FRII's VoIP services seamlessly integrate with your local dial tone provider and give you the best quality and service available. If you are not ready for a full phone system replacement, ask us about our SureRing Flex option.

Beneficial Features of VoIP

• Integrate multiple locations through one phone system
• Dial by extension to any user in the network with no toll charges
• Unlimited Domestic Long Distance (except Alaska)
• Low/Competitive International Calling Rates
• Competitive Pricing
• Utilize a variety of call forwarding options and never miss important calls
• Call Waiting, 3-Way Calling, Last Call Return
• Voicemail
• Line Number Portability
• No Additional Charge for Unlisted Number
• Web based management tools for service and feature control
• Keep your existing phone numbers
• Forward voicemails to your email address and access from anywhere
• Easily and affordably scale to virtually unlimited users
• Add features as you grow and your needs change
• 24/7/365 Network Operations Center available for free technical support
• No more surprise maintenance costs, with a fully hosted solution, upkeep is taken care of for you

Phone Specs

There are three different types of phones that can be implemented with VoIP: the traditional (analog) phone, an IP phone and a software phone.

A traditional phone necessitates using an ATA (analog telephone adapter) device to translate between the broadband protocol and POTS (plain old telephone system) protocol.

The IP phone can plug directly into a router, without the need of an intermediary. It can communicate using Internet Protocol. Your computer can usually connect through the IP phone to share your connection.

The software phone, or softphone, is not a hardware device. It is software downloaded to the computer that allows the computer to function as if it were a phone. The softphone works in conjunction with a microphone/headset for a newer, sleeker style of communicating. Dialing can be performed using a mouse pointer on the computer image!

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